Communication

8 Essential Collaboration Tools Every Startup Needs

Last updated on April 7th, 2023 at 04:15 am

The 2 most common issues that professionals encounter on a daily basis at work are effective teamwork and clear communication. Misunderstandings can easily occur (especially on a remote team).

Companies have a digital stack of tools that may either empower or disempower their workers, similar to how a carpenter has a woodshop and a dancer has a stage. The way a company handles communication not only affects commercial results, but it can also make or break the experience for its employees.

In other words, your team’s shared workspace is created by your collection of internal communication tools. These are some excellent workplace communication tools to think about including in your stack, along with our thoughts on why they function effectively.

8 Tools for Internal Communication

1. Slack

It serves as our platform for real-time communication due to its adaptability as an instant messaging application. Team members can simply customize it to suit their unique demands and responsibilities because it is one of the most adaptable products on the market. 

Slack conversations serve as “rooms” for regular talks, such as personal check-ins and guidance requests from team members who require an immediate sounding board.

Also, it’s a simple method to organize stand-up meetings, monthly reports, and huddles for distributed teams. All members of the Help Scout team submit these kinds of updates throughout the day because they collaborate remotely across time zones. 

People can check Slack to make sure they are up to speed on pertinent information when they begin working in their time zone. Similarly, team members can quickly sign out to let each other know when they have finished for the day (especially in a 24-hour support team). 

Slack promotes continuity and interpersonal ties by formally passing the torch on open issues. Sign-off chats offer the chance to ask, “What are you doing tonight? In an on-site workplace, you’d say farewell with, “See you tomorrow.”

Beyond serving as the central location for our weekly reports and daily talks, Slack is a “hackable” technology that may also establish personal accountability and structure. You can set do not disturb (DND) hours for intense work, remind yourself to take thoughtful breaks or make notes and to-do lists for yourself to help you plan your day.

2. Donut

Building productive relationships at work, according to research, is crucial to developing the feeling of purpose that motivates teamwork.

Stepping outside of your comfort zone and connecting with other team members is a key aspect for enhancing collaboration given how frequently people collaborate digitally (even on co-located teams).Donut, a fun Slack add-on, accomplishes this by pairing team members at random for personal catch-ups.

The advantages of getting to know someone their hobbies, friends, or interests go far beyond the call, whether a twosome chats on video or in person.

It is also feasible to lay the foundation for trust, which cannot be imposed on team members, by investing in individual relationships, even in the form of a straightforward one-on-one dialogue. 

According to Harvard Business Review, this component is one of the most important aspects of a person’s capacity for collaboration in every situation.

 3. Basecamp

For many teams, Basecamp is the go-to project management solution. Although it isn’t the most innovative or ground-breaking, it excels in managing ongoing tasks.

For instance, all of the updates are shared in Basecamp by our customer service team as a group. This is where they post important information that rises above the noise of Slack, such as product launches, impending vacation days, and daily roundups that explore any bugs and fixes.

Basecamp is a go-to resource for organizations with effective internal communication when it comes to cross-team collaboration. An all-in-one solution may consolidate project management that would otherwise be dispersed across various teams or veer off course thanks to built-in scheduling, document storage, chat, to-do lists, and an intuitive search feature.

4. Zoom

Tools for communication in the workplace become even more crucial when you work remotely. An easy video chat is a crucial internal communication tool in any arsenal, especially given that roughly two-thirds of businesses are scattered.

For one-on-one conversations, team meetings, and corporate town halls, we use Zoom. Zoom functions admirably with subpar wifi, unlike its rivals, which is crucial for remote work. Help Scout also uses Zoom for “Troop Talks,” in which everyone converses about topics other than work, to foster a sense of community.

Meetings in person also lessen the sense of isolation some remote employees have and assist to avoid misunderstandings.

A spontaneous video conference instantly turns the topic in a constructive, focused direction if you have lost the thread in a rambling Slack discussion or are having trouble understanding the context of an email chain. 

They also make it simple for anyone who can’t attend to catch up on their own time thanks to their “record” mechanism.On teams working on design and engineering, this is especially true.

Two persons can make significant work on a creative brief or in fine-tuning a mock-up using just a basic screen-share. Nothing beats tackling issues at the moment.

 5. Dropbox

You probably see Dropbox as a safe place to store and share digital files when you think of it. It is true that this technology functions in that manner, but it also makes it possible for teams to collaborate with the least bit of hassle.

Dropbox Paper (blank pages) can be transformed in an infinite number of ways to create dynamic records that change as a project progresses. Paper Docs can be used to log work-in-progress (WIP) for fresh creative projects or for weekly updates.

As an illustration, assist Scout designers in adhering to a simple formula: a header that reads “WIP: Project Name” and a daily entry each time a designer wants to share an update. They can add screenshots, notes, and a video tour under the day’s headline, which all elicit feedback from the team.

Images, comments, and meeting notes—everything crucial for creative teams—can reside in Dropbox’s repository. That applies to a larger organization as well. It’s a wonderful place to keep organized folders with internal manuals, instructions, and staff handbooks.

 6. Trello

Trello, a project management app, provides a highly intuitive visual structure. Teams can advance toward a common objective with the help of its Kanban board or columns, which represent various subjects or stages of a process.

Trello makes it simple to manage an asynchronous workflow because each card includes space for comments, tags, milestone collaboration, and status updates. 

Companies with strong internal communication have minimal space for mistakes if it is used properly. Both on the card and in the design of the board itself, there is always an obvious next move. The card indicates the advancement toward the eventual result as it advances across each column.

Help For instance, the customer service team at Scout uses Trello to track down and resolve bugs. The highlight: The last column contains finished projects that can be easily accessed as future reference points.

7. Asana

Asana, a different project management solution, enables teams to collaborate while giving them the freedom to select the view that suits them the best. Lists, Kanban boards, calendar boards, and timelines can all be used to clearly indicate the stages that lead to certain objectives.

You can visualize dependencies and identify potential problems in advance thanks to the timeline function, which is only accessible to corporate accounts. You have the freedom to evaluate how shifting one deadline impacts the others and make adjustments as necessary thanks to a simple drag capability.

Help Because of Asana’s flexibility, the content team at Scout is experimenting with it in order to test out various workflows and formats and determine which one works best for them.

8. Help Scout

serves as a center for internal cooperation. Because support teams frequently operate around the clock, effective internal help desk collaboration is just as crucial as effective client communication.

The platform has features built in that make working across time zones easier. You can internally tag team members with the @mentions tool,

for instance, so they can contribute their expertise to a challenging customer service scenario. In this way, support staff for customers doesn’t even need to leave the platform to seek assistance.

It’s also simple to listen in on the interactions your team members have with clients. This not only facilitates smooth handoffs but also provides new team members with an intuitive way to get up to speed. 

They can gain a feel of how people address certain difficulties as new team members go through onboarding or team members outside of support participate in a whole-company support program.

 

 

 

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